The Neighborhood Liaison Program trains residents to identify and report quality-of-life issues discussed in community meetings to Philly311. Liaisons can look up their reported issues and access 311’s information database using Philly311’s Partner Portal. Over 1,000 neighborhood liaisons have been trained since the program began in 2009.

In program training sessions, attendees learn how to:

• Report issues using the partner portal.
• Access Philly311’s knowledge base.
• Track service requests.

During the training, attendees can also create a community organization account to organize the community’s concerns and get answers to specific questions about their neighborhood.

To be eligible for training, you must have internet access and feel comfortable using a computer. Training can be taken online and in-person.