If you have permission to live in a property without a lease, you are considered an “occupant” of that property. Occupant customers agree to pay for Utility Service supplied in their name and assume responsibility for any balance attributed to the Service Location.
To receive water service in your name, you’ll need to complete the occupant water customer application below and email it to the Water Revenue Bureau at wrb.contactintake@phila.gov. If there is no meter on the property or the meter is not functioning, a meter must be installed before the application is approved. Call (215) 685-3000 to get a water meter installed.
You must submit the following documents along with your application:
- One current, government-issued photo ID. This can include identification in the form of a United States or State issued photo identification such as the following:
- Driver’s License,
- PA Photo ID,
- U.S. Passport card,
- U.S. Permanent Resident Card,
- U.S. Visa
- U.S. Department of Defense Common Access Card
- Other forms of personal identification may be accepted pending supervisor review
AND
- Documentation if Owner is deceased:
- Administrator of estate document and/or letter of testamentary, or
- Letter of Merit from attorney, or
- An executor’s certificate, and
- Other utility bills in the applicant’s name at the address.
- Documentation if Owner is not deceased:
- Written evidence of occupancy and Owner’s consent to occupy the premises, or
- Agreement of Sale for the Dwelling Unit (including Rent to Own Agreements), and
- Other utility bills in the applicant’s name at the address.
Call (215) 685-6300 or email wrbhelpdesk@phila.gov to change your water bill to braille or large print.