If you get a bill for care you received by our EMS personnel—including ambulance transport—you can ask questions by contacting our billing company, Digitech. You can:
- Call (888) 987-1135.
- Email billinginquiries@digitechcomputer.com.
- Visit Digitech’s patient help webpage.
Get a copy of an EMS report
You can request a copy of an EMS report through the Department of Records.
To subpoena a report, follow the Fire Department’s instructions for subpoenaing EMS reports.
For additional information, see the Fire Department’s privacy policy.
Apply for financial hardship
You can use the financial hardship application to request that the City waive or forgive your EMS bill.
If approved, you’ll receive a partial or complete waiver.