The Commissioner’s Action Response Office (CARO) responds to individuals who have questions, concerns, or complaints about any services provided by DHS or its contracted providers. This includes our Community Umbrella Agencies (CUAs).
CARO provides:
- Help in understanding general DHS policies and procedures.
- Support in addressing problems regarding a DHS case.
- Assistance in addressing complaints about a DHS, CUA, or other provider.
How
Online
You can email us at dhscaro@phila.gov or use our online contact form.
Submit a question or complaint
By phone
You can call us at (215) 683-6000.