City of Philadelphia

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Dispute Resolution Program

Working to resolve community disputes that haven't escalated to violence and aren't being litigated.

Services

Get help resolving a conflict with a neighbor
How to get help resolving a dispute that has not escalated to violence and is not being litigated in court.

About

The Dispute Resolution Program (DRP) provides conflict resolution services to neighbors and others having on-going conflict that is not currently in the courts. These services include:

  • Mediation.
  • Conciliation.
  • Conflict coaching.
  • Referrals to other agencies and organizations that can help resolve the issue.

All DRP services are voluntary and confidential. This program is administered by the Philadelphia Commission on Human Relations (PCHR).

Connect

Address
The Curtis Center
601 Walnut St., Suite 300
Philadelphia, PA 19107
Email pchr@phila.gov
Phone: (215) 686-4670
Fax: (215) 686-4684

Process and eligibility

DRP services are available to individuals, neighbors, small businesses, houses of worship, and community organizations in Philadelphia. Disputes where there is violence or court-involvement are not eligible for these services.

1
Complete an intake form and submit it to the Philadelphia Commission on Human Relations.

You can submit your intake form by mail or email. You can also make your complaint in person at the PCHR office.

2
PCHR staff will review your intake form.

If you are eligible, the case is then assigned to a member of the Community Relations Division.

Resources

Good Neighbor Guide
Learn about being a good neighbor and getting involved in your community.
Action guide: Hate crimes and bias incidents
Find out how you can take a stand against hate and intolerance.

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