Philadelphia residents have reported receiving yellow cards labeled “Water Update.” Although the card says that it is not a water utility or a government agency, it instructs people to contact the number provided within 72 hours.
The Philadelphia Water Department has not mailed these cards. These cards are a product solicitation for a privately-owned company based in Delaware. Residents should call the Philadelphia Water Department hotline at 215-685-6300 if they have questions.
Correspondence or direct service from the Philadelphia Water Department by mail or in person can be identified in the following ways.
- PWD logo or letterhead
- PWD identification cards
- PWD-issued uniforms
- Company vehicles with the PWD logo
The Philadelphia Water Department issued a statement in March 2017 about water customers receiving these same post cards in the mail. View the NBC10 March news report.
If you have questions about your water bill or service, please call 215-686-6880, or you can email any billing questions to wrb.helpdesk@phila.gov.