The 2019-20 survey was conducted by the Mayor’s Policy Office with support from the Mayor’s Office of Public Engagement, the Mayor’s Office of Civic Engagement and Volunteer Services, and the Office of Performance Management. Temple University’s Institute for Survey Research (ISR) helped develop and administer the survey.

The purpose of the surveys are to measure public satisfaction with the delivery of a wide range of city services such as garbage collection and street repairs, the conditions of facilities such as parks and recreation centers, and to identify priorities for the Mayor and his administration.