City of Philadelphia

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Philly311

Philly311 monthly reports

Philly311’s monthly reports include information about call levels, service tickets, and requests for service and information.

2025

Title Description Category Author Date Format
Contact Center report - January 2025 PDF February 11, 2025

2024

2023

2022

2021

2020 reports

Title Description Category Author Date Format
Contact Center report - December 2020 PDF January 20, 2021
Contact Center report - November 2020 PDF December 9, 2020
Contact Center report - July 2020 PDF October 14, 2020
Contact Center report - June 2020 PDF July 15, 2020
Contact Center report - May 2020 PDF June 10, 2020
Contact Center report - April 2020 PDF May 13, 2020
Contact Center report - March 2020 PDF April 15, 2020
Contact Center report - February 2020 PDF April 15, 2020
Contact Center report - January 2020 PDF February 27, 2020

2019 reports

Title Description Category Author Date Format
Contact Center report - December 2019 PDF January 15, 2020
Contact Center report - November 2019 PDF December 12, 2019
Contact Center report - October 2019 PDF November 20, 2019
Contact Center report - September 2019 PDF October 9, 2019
Contact Center report - August 2019 PDF September 19, 2019
Contact Center report - July 2019 PDF September 19, 2019
Contact Center report - June 2019 PDF September 19, 2019
Contact Center report - May 2019 PDF September 19, 2019
Contact Center report - April 2019 PDF September 19, 2019
Contact Center report - March 2019 PDF September 19, 2019
Contact Center report - February 2019 PDF April 17, 2019
Contact Center report - January 2019 PDF April 17, 2019

2018 reports

2017 reports


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