7J64

PAY RANGE: 18

WATER METER REPAIR SUPERVISOR

GENERAL DEFINITION

This is water meter field or shop work at the supervisory level, planning, assigning and reviewing the work of a large number of Water Field Customer Service Representatives, engaged in the installation, troubleshooting, storage, and testing of commercial and residential water meters. Employees in this class are responsible for supervising the installation and replacement of Automated Meter Reader (AMR) water meters in residential and commercial properties, reviewing and approving proposed utility designs and drawings, investigating construction variances and permit refunds, managing meter testing and inventory and performing investigations for revenue recovery. Communicating in the field with water customers, departmental representatives, and the general public to resolve billing complaints concerning malfunctioning or damaged meters is a significant aspect of the work. Employees in this class may provide testimony in court concerning customer’s disputes relating to damaged or missing meters. Work is performed under the supervision of a Water Field Customer Service Assistant Manager.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

Supervises, plans and assigns the work routes of Water Field Customer Service Representatives engaged in the installation, troubleshooting, storage, and testing of Automated Meter Reader (AMR) meters to automatically collect consumption, diagnostic, and status data from residential and commercial water meters; may make field visits to observe installation or repair work in progress and review work completed for conformance to standards; ascertains that production schedules are being met and crews are working in assigned areas.

Investigates and resolves complex customer water meter complaints; prepares reports on customer claims of property damage resulting from water meter installation or removal activities; provides testimony in court concerning damages as a result of theft of water service investigations; manages water meter and water customer information in an electronic database; ensures customer data is accurate; investigates incorrect data and initiates corrective action with the Water Revenue Bureau.

Confers with officials of industrial plants and commercial buildings in order to work out a schedule for removal or repair of large meters; makes recommendations to customer to right-size the type and size of the meters to ensure the meters are accurately capturing the flow of water to customer’s properties; may review proposed utility designs and drawings to ensure water meter installation requirements are according to PWD regulations; inspects sites to verify meter compliance; may issue variances on water metering standards; performs investigations regarding permit refunds.

Plans and assigns work to a moderate-sized group of shop workers; reassigns shop workers as required; observes water meter shop work both in progress and upon completion for adherence to established standards; points out customer water code violations observed in the field and takes follow up measures to insure that corrections have been made and customers are billed appropriately for damage to the meter or for theft of water service;

Participates in shop work as needed in the testing and repair of all types of AMR water meters in accordance to AWWA Standards; tests prototype AMR meters; manages meter inventory; determines whether to repair or scrap meters with extensive damage or lead content not compliant with EPA Standards; may perform investigations regarding potential loss revenue to ascertain accurate billing for residential and commercial properties.

Reschedules previously assigned installation work of subordinates as a result of absenteeism and emergency situations.

Maintains employee time and production records; prepares and submits monthly reports showing a detailed breakdown of work activities; prepares rough drafts of material, tool and supply requisitions and submits them to superior for approval.

Requisitions tools, uniforms, and other supplies; schedules the maintenance and repair of a moderately large fleet of vehicles used by field forces; prepares daily report of activities.

Performs related work as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE OF:

• the methods, materials, tools and practices used in the installation, troubleshooting, repair and removal of commercial and residential water meters

• the methods, materials, tools, and practices used in repairing and testing a wide variety of water meters

• the American Water Works Association (AWWA) standards and regulations

• Philadelphia Water Department codes, regulations and ordinances pertaining to water and sewer services

• the public relations techniques necessary in providing services to the general public

• the rules and regulations regarding water shutoffs and customer notifications

• investigation methods and techniques

• City of Philadelphia Plumbing codes, regulations and ordinances pertaining to water and sewer services

• the hazards and safety precautions involved in handling water meters

SKILL IN:

• the use and care of tools and shop equipment commonly used in repairing water meters

ABILITY TO:

• supervise, plan, assign and review the work of a group of employees engaged in the installation, troubleshooting, storage, and testing of water meters

• plan, assign and review the work of a group workers engaged in repairing and testing a wide variety of water meters

• estimate material requirements and prepare rough drafts for requisitions

• establish and maintain effective working relationships with associates and the public

• testify effectively in court

• maintain customer satisfaction by exercising tact, judgment and patience in dealing with the public

• make oral and written reports

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 6/15.)

EDUCATION:

Education equivalent to completion of the twelfth school grade.

AND

EXPERIENCE:

Two years of experience performing utility field customer service work at the full performance level in the Water Department’s Operations Administration section, in one of three areas of assignment: Customer Service, Delinquency & Restoration or Metering.

OR

Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources.

NOTE: Selective Factor Certification may be utilized, as needed, to fill specific positions. In accordance with Civil Service Regulation 11.032 - Selective Factor Certification – the appointing authority may request certification of eligible candidates with the specific experience to fill specific positions in this class. Certification to fill such position will be made from the two highest-ranking eligible candidates on the eligible list who possess the specified experience.

Note: City of Philadelphia classes which typically meet the experience requirements:

Water Field Customer Service Representative (7B15)

PHYSICAL AND MEDICAL REQUIREMENTS

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

LICENSES, REGISTRATIONS AND/OR CERTIFICATES

Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment as a Water Meter Repair Supervisor.

Class Established 2/59

Spec. Revision 2/87

Latest Spec Revision:

CSC: 6/15

Ad Board: 6/15