7F47

PAY RANGE: N20

 

FLEET QUALITY ASSURANCE MANAGER

 

GENERAL DEFINITION

This is supervisory fleet management quality assurance and review work, at the administrative level, directing a staff of quality assurance specialists responsible for monitoring and reviewing operations and automotive maintenance repair systems for conformance to relevant standards, specifications, rules, and regulations for the Department of Fleet Services Quality Assurance Bureau. The position is responsible for quality assurance, vehicle and equipment specification development, procurement of vehicles, warranty administration, vehicle equipment requirements, and regulatory compliance.

An incumbent in this class serves as the first point of contact for shops/sites, vendors, and vehicle and equipment repair manufacturers to resolve performance problems and other contractual issues with the quality of goods or services received. The employee in this class may travel to manufacturer locations to perform pilot inspections of vehicles and equipment before delivery. The employee in this class directs site inspections of OFM maintenance facilities for compliance with all maintenance and regulatory standards in addition to auditing the operations and procedures of the Office of Fleet Management maintenance facilities.

Work is performed under the direction of the Fleet Quality Assurance Director.

 

ALLOCATING FACTORS (The following conditions must be met in order for a position to be allocated to this class):

 

 

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

 

Reviews and evaluates vehicle maintenance and repair operational systems and processes for conformance with agency performance and safety standards, and federal, state, and local regulatory mandates and standards; Audits  agency shops; assigns subordinates to conduct audits of shop operations; Reviews productivity levels, quality of repair work, shop safety compliance, inventory management practices, and adherence to relevant regulations and standards; Prepares  reports notating audit findings and makes recommendations on possible improvements to the Assistant Fleet Manager for Operations and/or Deputy Fleet Manager; directs supervisors, at shop sites, to make immediate corrections to shop operations when necessary; recommends disciplinary and appropriate action for gross violations of rules, regulations, and standards.

Monitors the agency's vehicle licensure, registration and title along with Department of Environmental Protection (DEP) permitting, Fuel Transport permitting in accordance to rules and regulations set forth by the Department of Motor Vehicle for the State of Pennsylvania Department of Transportation (DOT) for the entire City Fleet.

Order fuel for shops/sites; reviews vehicle and related equipment purchase requests from City agencies and departments for appropriateness, evaluates the equipment needs of the agency; may review reports of agency work production against existing vehicle equipment usage (equipment used, types of operations performed, tonnage capacity of vehicles, and actual tonnage carried per load) to determine actual equipment needs; confers with requesting agencies and may suggest alternate usage of existing equipment, upgrading existing equipment, or the purchase of other types of equipment; approves appropriate equipment requests and forwards requisitions to Procurement for processing; directs the tracking of equipment purchases through the procurement process.

Ensures specification development activities achieve desired objectives regarding rules, regulations and standards, and safety and reliability considerations; directs and/or performs assessment of chassis, power train, suspension, superstructure, lighting, safety devices, modifications, and accessories as part of the specification development process; travels to manufacturer sites to physically observe and inspect advancements and improvements in vehicle equipment technology; directs Fleet Quality Assurance Specialists and other subordinates to conduct regular pilot inspections of equipment at vendor sites; ensures equipment inspections are conducted for all equipment upon delivery to verify installed components are in working order and conform to specifications.

Reviews  work orders to ascertain recoverability under warranty agreements; submits monetary or service claims for chronic vehicle conditions or identified component defects; confers with vehicle equipment dealers to negotiate disputed warranty claims; ensures all manufacturers' recall notices are received and that vehicles are serviced on these occasions.

Researches advances and improvements in the automotive industry; evaluates new models of vehicles and related equipment components to ascertain viability to the City's fleet operation; assesses the capacity of new or improved equipment to increase and enhance operational productivity in a cost effective manner; travels to manufacturer sites to observe the operation of equipment and physically inspect the quality of its components; utilizes professional computer application programs, professional formulas, trade journals, and knowledge to determine whether equipment under review is beneficial for the City; recommends to superior, and to officials of other City departments, the acquisition of vehicles and equipment determined to enhance City operations; evaluates Fleet vehicles and determines the life cycle of vehicles and related equipment and components.

Monitors contracted providers to ensure services performed are satisfactory and conform with contract specifications; directs subordinates in the regular, on-site review of vendor agencies to evaluate and report on their performance; receives reports on vendor reviews and detailing finding and any problems identified; interacts with contracted agency representatives to resolve problems and disputes.

Performs related work as required.

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

 

KNOWLEDGE OF:

 

·       Quality assurance processes and procedures as they pertain to large automotive fleet maintenance operations.

·       the types of automotive equipment used in municipal fleet operations  

·       automotive maintenance, repair and quality assurance techniques and practices

·       management principles, practices and procedures used in maintaining and repairing a large municipal fleet of diversified automotive equipment.

·       automotive and truck mechanical, hydraulic, pneumatic, and electrical systems.

·       automotive and equipment accident appraisal techniques and procedures.

·       welding and fabrication techniques and practices.

·       economic factors as they apply to automotive and truck equipment, parts, maintenance and repair costs.

·       supervisory methods and techniques.

·       administrative procedures and record systems used to control fleet maintenance repair.

·       large scale store keeping and stock control principles, practices and methods.

·       computer programs used in the management, analysis and tracking of a comprehensive fleet maintenance and repair operation.

·       contract monitoring principles, practices, and

·       procurement procedures and policies.

 

 

ABILITY TO:

 

·       evaluate methods, procedures and techniques employed in technical fleet maintenance.

·       understand, prepare, and comprehend technical reports on fleet maintenance.

·       prepare comprehensive analytical reports on shop operations.

·       establish and maintain effective working relationships with key stakeholders, city officials, and vendors.

·       effectively incorporate computerized systems, equipment, and programs into a fleet quality assurance operation.

 

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE  (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 12/23.)

 

EDUCATION:

 

Completion of an Associate's degree program at an accredited college or university with major course work in automotive technology.  

 

AND

 

GENERAL EXPERIENCE:

 

Four years of experience in the automotive trade performing maintenance, repair, or inspection of automotive vehicles and related equipment, two of which must have been at the full performance level.

 

AND

 

SPECIFIC EXPERIENCE:

 

Two years of experience as a Fleet Quality Assurance Specialist.

 

NOTE:

 

One year of experience in the automotive trade at the full performance level equates for the educational requirement.

 

Or any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience described above.

 

PHYSICAL AND MEDICAL REQUIREMENTS

 

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

 

LICENSES, REGISTRATIONS AND/OR CERTIFICATES

 

Possession of a valid, proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania at the time of appointment and during tenure of employment.

Possession of a valid proper class official safety inspection and valid emissions control license as issued by the Commonwealth of Pennsylvania at the time of appointment and during tenure of employment.

Possession of a valid Master ASE Certification in either Automotive or Truck and/or any other applicable certification(s) relating to a Public Health and Safety municipal fleet at the time of appointment and during tenure of employment.

 

Class Established

CSC: 9/13

Ad. Board: 11/13

Class Revised:

CSC – 11/21

Ad. Board – 12/21

Latest Spec. Revision and change in pay rate:

CSC – 11/23

Ad. Board – 12/23

CP