This is public contact work supervising information and referral services on an assigned shift in the City's metropolitan airport complex. Employees in this class plan, assign, review, and direct the activities of information receptionists on an assigned shift, as part of the airport's public information program. Work includes the scheduling and training of subordinate receptionists' work and monitoring their activities to ensure the provision of optimum information and referral services to passengers and the general public. Employees work shifts on an as needed basis, which include both day and evening hours and weekday and weekend shifts. Work is performed under the direction of a public relations supervisor.

ALLOCATING FACTORS: (The following conditions must be met for a position to be approved for this class.)

• The position must be responsible for shift supervision of subordinate information receptionists at the City's metropolitan airport complex.
• The position must be responsible for all information and referral services during their assigned shift.

• Plans, assigns, reviews, and directs the activities of a shift of subordinate information receptionists engaged in providing information and referral services to passengers and the general public at the City's metropolitan airport complex; supervises the provision of such information as airport operations, facilities, and accommodations as well as historical landmarks, rooming accommodations, transit facilities, and other matters of interest in the city; prepares weekly work schedules for subordinate staff; plans and arranges duty coverage and overtime; trains newly hired receptionists in the proper performance of their informational and referral service work; provides specific instructions to subordinates and monitors their work ensuring optimum performance; points out problems and deficiencies and instructs on corrective measures; initiates disciplinary action as appropriate.
• Tours the airport to observe performance of information receptionists; assigns subordinates to specific locations; authorizes overtime to provide adequate coverage; maintains subordinate attendance and work records for payroll purposes; keeps account of work activities to ensure efficient and effective record-keeping of subordinate performance; participates in the updating of information resources and other assigned projects relating to the airport's information program; serves on a 24 hour on-call basis, as assigned in emergency situations.
• Participates in the work as necessary.
• Performs related work as required.

KNOWLEDGE OF:

• English usage, grammar, rhetoric, punctuation, and spelling.
• training principles and practices.
• supervisory methods and techniques.
• historical landmarks, rooming accommodations, transit facilities, and other matters of interest in the City of Philadelphia.
• airport operations and facilities as they relate to passenger and visitor services.
• utilization of computer software and hardware.

• effectively and politely communicating information and referral services to the general public.

• train, assign, and review the work of subordinates engaged in providing information and referral services to the general public.
• present ideas effectively, both orally and in writing.
• establish and maintain effective working relationships with associates and the general public.

EDUCATION:

• Equivalent to completion of the twelfth school grade.

• Two years of experience in information/communications services work.

• One year of experience in informational/communication services work at the City's metropolitan airport facility.

NOTE: College coursework can be substituted for the general experience on a year for year basis.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: 15
Class Established:
  CSC - 3/1995 ; Ad Board - 5/1995

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