This is second level supervisory work directing, through subordinate supervisors, a large staff of field employees engaged in reading water meters of residential and commercial accounts. An employee in this class is responsible for the water meter reading of two or more districts or the commercial account schedule on an assigned shift. Work involves maintaining meter reading schedules in the districts supervised and coordinating the addition of special reads and shutoff activities with scheduled route activity. Supervision of subordinate meter reading supervisors is a significant duty of the position. Work is performed under the supervision of the Meter Reading Operations Manager.

ALLOCATING FACTORS: (The following conditions must be met for a position to be approved for this class.)

• The position must supervise, through subordinate supervisors, groups of water meter readers in assigned districts on an assigned shift.
• The position must be located in the Water Revenue Bureau.

• Confers with superior and other area supervisors in planning the standards, schedules and priorities of meter reading activities; instructs subordinate district supervisors in proposed work standards and schedules; offers advice and helps plan district operations with district supervisors; assigns and coordinates special readings, shutoffs, and investigations resulting from complaints and requests for information by customers; loads/downloads meter reading equipment; distributes daily workload to district supervisors; may read meters for special accounts, settlement readings, or upon special request; spot checks work being performed in the field; may supervise a field unit during absence of regular supervisor; maintains custody and security of customer keys.
• Conducts training programs in meter reading activities, supervisory techniques and customer relations for subordinates.
• Compiles reports based on individual reports of district supervisor and weekly summary report of unit activities; resolves billing discrepancies with accounting section.
• Reviews reports such as work schedules and performance ratings before submission to Meter Reading Operation Manager.
• Represents Meter Reading section at meetings with department officials and outside organizations.
• Performs related work as required.
• capabilities, features and requirements of electronic hand-held meter reading equipment.
• the problems, methods and techniques encountered in a large scale meter reading operation.
• the care and maintenance of electronic hand-held meter reading equipment.
• supervisory methods and techniques.
• the procedures for performing tests on digital meter reading equipment.
• the functioning of water meters.
• the geography and street locations of the city.

• supervise several districts or a district and the commercial account schedule on an assigned shift.
• make varied arithmetic computations rapidly and accurately.
• maintain accurate records and prepare clear and concise reports.
• load and download electronic meter reading equipment.
• establish and maintain effective working relationships with associates and the public.

EDUCATION:

• Education equivalent to completion of the twelfth school grade.

• Two years of field experience reading gas, electric or water meters for a public utility.

• One year of experience supervising the reading of gas, electric or water meters for a public utility.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

• Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment as a Meter Reading Supervisor II.

PAY RANGE: EP11
Class Established:
  CSC - 11/1959 ; Ad Board - 12/1959

Spec. Revision:
  CSC - 5/1994 ; Ad Board - 8/1994

SK/deb/ps