This is supervisory work with responsibility for assigning and reviewing the work of a group of field employees engaged in investigating complaints pertaining to water and sewer service. Contact with the general public and supervisory elements are significant aspects of the work. Employees interpret city codes and regulations to field employees and complainants, and advise them on the services available from the Water and other city departments. Work is performed under the supervision of an administrative and technical superior.

• Receives reports of complaints and requests for inspections, sorts according to district and priority, distributes to field employees; contacts employees by radio through municipal operator to assign priority complaints; reassigns employees as work load requires; reviews timesheets and reports of actions taken for quantity and quality of work performed; meets field employees at work site to assist in difficult inspections and to spot check work.
• Reviews plumbers invoices for proper costs of labor and materials, unusual charges and accurate arithmetic; inspects plumbers' work on City funded projects for quality of workman- ship, materials and timeliness.
• Makes special field inspections and investigations; meets with neighborhood groups to explain plumbing and drainage codes and their relation to homeowners' liability for nuisance abatement problems; testifies as expert witness in compliance and tax cases concerning water or sewer service matters.
• Orients and instructs new employees in field investigation procedures, use of tools and water service techniques; holds office conferences with employees requiring instruction in established, special or new techniques.
• Performs related work as required.

KNOWLEDGE OF:

• codes, regulations and ordinances pertaining to water and sewer service.
• public relations techniques necessary in providing service to the general public.
• field investigatory techniques.
• legal procedures as related to the enforcement of codes, ordinances and regulations pertaining to water and sewer service.
• the procedures utilized in water billing and of the sources of information available to answer questions pertaining to the installation and repair of industrial and domestic water and sewer service connections.

• supervise a group of field personnel engaged in investigating water and sewer service complaints.
• use tact, diplomacy and judgment in dealing with the general public.
• maintain records and prepare a variety of reports.
• prepare and deliver talks to diversified groups and to present clear and accurate testimony in court.
• establish and maintain effective working relationships with the general public, officials, and associates.

• Education equivalent to completion of the twelfth school grade.
• Three years of experience in field investigation or inspection work involving a substantial degree of public contact, including one year investigating complaints pertaining to water or sewer services.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

LICENSES, REGISTRATIONS AND/OR CERTIFICATES

• Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment as a Field Representative Supervisor.

PAY RANGE: 16
Class Established: 5/1955

Latest Spec. Revision: 1/1987

T'OC/sb/ps