CRIMINAL INVESTIGATIVE RESEARCH SPECIALIST SUPERVISOR

6C23

PAY RANGE: N21

GENERAL DEFINITION

This is supervisory level criminal investigative research support work directing the twenty-four hour Philadelphia Crime Information Center (PCIC). An employee in this class is responsible for supervising a staff of specialists collecting, entering, retrieving and disseminating comprehensive crime information to assist sworn law enforcement personnel at the local, state, and national level in criminal investigations. Employees in this class are responsible for managing, scheduling and training staff to ensure the steady operation of the center. Employees in this class exercise considerable judgment when handling sensitive information and prioritizing assignments. Employees in this class may have to work extended shifts or unusual hours in order to accommodate the needs of the unit. An important aspect of the work is developing and implementing policies and procedures to meet National Crime Information Center regulations, local, state and federal mandates as well as requirements for service to the Philadelphia Police Department. Employees in this position represent the crime information center, build, and maintain relations with outside law enforcement agencies. Work is performed under the supervision of an administrative superior.

ALLOCATING FACTOR:

1. Employees in this class must supervise Criminal Investigative Research Specialists performing work collecting, entering, retrieving, and disseminating comprehensive crime information and providing investigative assistance to Philadelphia Police Department sworn personnel and any law enforcement personnel from other local, state or federal agencies.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

Supervises a twenty-four hour, seven day a week, rotating shift of staff performing the collection, entrance, retrieval and dissemination of comprehensive crime information to assist sworn law enforcement personnel at the local, state, and national level in criminal investigations; develops and establishes procedures and policies to support the wide range of requests.

Supervises a major area of the Philadelphia Crime Information Center, reviewing, correcting, assigning and evaluating performance of staff; identifies relevant trends and interprets departmental directives in order to prioritize and delegate workload to staff, including leading special assignments and internal affairs investigations.

Schedules employees and gives assignments to ensure that the Philadelphia Crime Information Center is staffed and capable of performing at full capacity 24 hours a day, 7 days a week; proactively ensures staff schedules are based on work-volume projections.

Maintains the Philadelphia Crime Information Center by developing and implementing objectives in the areas of quality and service, which includes the delivery of appropriate and accurate information and timely response rate to requests; leads the staff in strategies to improve analyst performance.

Creates and implements standards to ensure effectiveness of quality control program; provides training, instruction and supervisory guidance to technicians performing quality control work.

Ensures staff are appropriately trained in the various technical skills, protocols, procedures and systems software including Philadelphia Crime Information Center, National Crime Information Center (NCIC), other public and private sector information repositories, and police security application systems; manages and participates in the classroom training for PCIC and NCIC certifications and recertifications for the specialists, other Philadelphia Police Department personnel, and outside agencies; interprets the more difficult guidelines and procedures which include national, state, or local crime information system manuals to ensure staff are updated regularly on policy and procedures; develops, writes, and revises work area procedures related to database management; provides interpretations of departmental regulations and/or city ordinances.

Serves as an intermediary to local, state and federal law enforcement agencies requesting assistance and information; creates presentations about the activities of the PCIC and attends and participates in local, state, and national meetings and seminars relating to law enforcement and/or technology to gain and share knowledge of new technologies and practices relevant to the goals of the Philadelphia Crime Information Center.

Partners and collaborates with appropriate information technology, administrative and/or operational staff to maintain and improve system software; gathers all IT staff in the event of a system outage to ensure complete operation of the emergency response center; coordinates all specialists in the event of local or state systems failure.

Ensures all hard copy information is filed correctly and on a daily basis; ensures all information is compiled into one folder at the end of each month; prepares files for state, FBI and PA JNet audits every three years; coordinates each individual audit which can last several days; oversees the auditing of department units and outside law enforcement agencies for policy and procedure compliance to meet state and federal mandates.

Performs related work as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE OF:

· data entry and retrieval principles and practices

· functions and organization of local, state and federal government entities

· customer service principles and practices

· advanced principles of the American criminal justice system and law enforcement agencies

· technical research methods and techniques

· federal, state, and local standards and guidelines regarding the use of criminal database systems and repositories

· daily functions, operations, policies and procedures of the Philadelphia Crime Information Center and Philadelphia City government

· National Crime Information Center policies and procedures

· standards and procedures to enter and retrieve data from a number of database resources including PCIC, NCIC, and other public and private information repositories

· crime center security policies and procedures

· terminology, codes and abbreviations used in PCIC functions

SKILL IN:

· using computer systems and software including Microsoft Office tools and applications

· using electronic database systems

· using internet navigation

· written and oral communication

· identifying and retrieving complex crime information from a number of database resources specific to PCIC and NCIC

· analyzing and evaluating complex crime information from multiple sources and determining the importance and limitations of each piece of information

· disseminating complex and high priority crime information

· organizing and prioritizing multiple tasks

· leading a team of lower level specialists

· report preparation and writing

· working independently on difficult or complex tasks and assignments

· establishing and maintaining effective communication and working relationships with city employees, outside agencies and the public

· utilize alternative methods or solutions to solve problems

ABILITY TO:

· supervise lower level specialists and lead workers on complex assignments

· supervise and direct major project activities

· provide direction, guidance, and training to lower level analysts and lead workers

· prepare specialized and complex reports

· explain and provide guidance on the use of standards and procedures to enter and retrieve data from a number of database resources specific to NCIC and PCIC

· evaluate, monitor and ensure compliance with laws, regulations, policies, standards and procedures

· develop Philadelphia Crime Information Center policies and procedures

· provide classroom training to internal and external law enforcement personnel for certification and recertification in the usage of PCIC and NCIC database systems

· prepare and give presentations on behalf of the Philadelphia Crime Information Center at local, state and national meetings and seminars

· represent the Philadelphia Crime Information Center in various capacities at the local, state, and national levels

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 09/19.)

Option 1:

EDUCATION:

Completion of a bachelor’s degree program at an accredited college or university with major course work in Criminal Justice, Public Administration, Information Science, Technology, Management Information Systems or a related area.

AND

GENERAL EXPERIENCE:

Four years of criminal investigative research support experience in the Philadelphia Crime Information Center

AND

SPECIFIC EXPERIENCE:

One year of experience leading a team of lower level specialists as a Criminal Investigative Research Lead Specialist.

Option 2:

EDUCATION:

Education equivalent to completion of the twelfth school grade.

AND

GENERAL EXPERIENCE:

Four years of criminal investigative research support experience in the Philadelphia Crime Information Center

AND

SPECIFIC EXPERIENCE:

One year of experience leading a team of lower level specialists as a Criminal Investigative Research Lead Specialist.

Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience.

PHYSICAL AND MEDICAL REQUIREMENTS

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

LICENSES, REGISTRATIONS AND/OR CERTIFICATES

Possession of certifications in the use of the Philadelphia Crime Information Center database, the Commonwealth Law Enforcement Assistance Network (CLEAN) database, and the National Crime Information Center database prior to and during tenure of employment in this class.

Class Established:

CSC - 5/08;Ad. Board - 6/08

Latest Spec. Revision: CSC – 8/19; Ad Board – 9/19