HUMAN RELATIONS REPRESENTATIVE 2

(Bilingual)

(General)

GENERAL DEFINITION

This is community and education work at the full performance level assuring equal opportunities and fair treatment for all persons in industry and the community by promoting inter-communication, understanding and cooperation among various racial, ethnic, minority, and religious groups. Work also includes conducting investigations in the field to achieve compliance with civil rights legislation and to resolve neighborhood disputes. Of major significance in the work is the motivation of community groups in the area of human relations programs: compliance, community engagement and fair housing. Work is performed under the direction of a technical superior.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

BILINGUAL SPECIALTY

Works through private welfare agencies, churches and community leaders to acquaint a foreign language-speaking people with their civil rights and responsibilities, and with the health, welfare, and educational services and other municipal facilities available to them; counsels, individuals and groups on relationships with the English-speaking public and in the use of community resources.

Confers with the community leaders and agency representatives to interpret the needs and problems of the foreign language-speaking community and to promote communication and understanding between the English and non-English-speaking public.

Performs the duties listed above with members of the foreign language-speaking community.

GENERAL SPECIALTY

Conducts interviews with individuals making complaints alleging discrimination of an unusual or difficult nature; obtains pertinent data; counsels individuals on their rights; makes decisions as to appropriateness of case for departmental services; prepares intake records for acceptable cases; refers individuals to other agencies for assistance when cases are determined not to be within the jurisdiction of the Commission on Human Relations.

Investigates complaints of alleged discrimination; interviews respondents, complainants, and all witnesses; examines pertinent records to search out evidence related to cases; confers with concerned parties and their representatives to seek conciliation and adjustment of complaints; presides at fact-finding conferences to expedite investigation of cases and to seek resolution; analyzes case findings and makes oral or written recommendations; gathers necessary materials for presentation at preliminary, public or investigative hearings; presents testimony at enforcement hearings of the Commission of Human Relations.

Serves as a consultant with business and labor organizations regarding fair employment practices.

Speaks before groups to disseminate information on human relations.

Interviews referrals seeking problem or conflict resolutions; investigates thoroughly all phases of background situations; identifies nature of problem or conflict; determines need of and refers acceptable cases to supervisor for agency investigations; makes referrals to other appropriate agencies or institutions; contacts agencies or institutions to arrange appointments; performs follow-up to determine if problems are resolved.

Conducts investigations into neighborhood disputes; contacts the complainants and respondents to ascertain the background situation; defines and analyzes the problem; develops strategy and action plan; mediates problem between the two opposing parties through formal mediation meetings.

Serves as a liaison and resource person with community organizations and special interest groups; attends periodic community and staff meetings to sustain relationship and communication.

Identifies community social structure, representative groups and organizations to alleviate inter-group tensions and achieve integration; discusses with these groups the relationships to the community; gives talks to educational groups and organizations capable of molding public opinion on integration of ethnic groups in housing, educational facilities, public accommodations and industry.

Monitors and observes group demonstrations and community tension incidents; relates to police and/or supervisors their observations; analyzes and evaluates the seriousness of the situation; may attempt to talk with demonstration leader to defuse situation.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:

• the principles, practices, current developments, and legislation in the field of civil rights

• community resources which can be employed to assist in meeting problems relating to discrimination based on race, sex, religion, ethnicity, or physical disability

• social problems, particularly as related to discrimination in housing, industry, public accommodations and educational institutions

• methods and techniques of gathering and compiling data or pattern studies concerning inter-group integration and related discriminatory practices

• mediation procedures, principles, and practices

• methods of effective presentation of educational programs to the public

ABILITY TO:

• speak, read, and write in a specified foreign language and the English language fluently and clearly for the Bilingual specialty

• recognize and acknowledge the significance of a diversity of cultural backgrounds for the Bilingual specialty

• gather and analyze data

• mediate problems between two opposing parties

• identify community organizations and promote inter-group integration to ameliorate discrimination, and to produce facts and analysis for the promotion of integration on an industry-wide basis

• work with various groups in effecting changes in social outlook

• establish and maintain effective working relationships with community organizations and the general public

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 7/24.)

EDUCATION:

BOTH SPECIALTIES

Completion of a bachelor's degree program at an accredited college or university.

NOTE: Completion of an industry related certification or additional experience may substitute for the required education on a year for year basis.

AND

EXPERIENCE:

Two years of experience in community organization, social work, labor-management negotiations, counseling or guidance, adult education, public relations, public information work or human relations work, one year of which has involved gathering and analyzing data in an effort to achieve compliance with civil rights legislation or resolve neighborhood disputes.

OR

Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources.

BILINGUAL SPECIALTY

Sufficient training and/or experience to be able to understand and speak fluently and clearly in a designated foreign language.

PHYSICAL AND MEDICAL REQUIREMENTS

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

LICENSES, REGISTRATIONS AND/OR CERTIFICATES

Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to and during tenure of employment as a Human Relations Representative 2, if required to by work assignment.

Class Established 1/53

Spec. Revision 5/87

Latest Spec. Revision

CSC – 6/24; Ad. Board – 7/24