This is program analysis work at the first supervisory level planning and evaluating the programs and systems controls for governmental and private agencies that provide a variety of social services for the City. An employee in this class plans, directs, reviews, and evaluates the work of a staff engaged in the planning, examination, and review of social service program proposals, the evaluation of programmatic and operational activities of provider agencies, the monitoring of contract compliance, and developing methodologies or collection of relevant information. The employee may, alternatively, supervise a small staff of technical employees engaged in studying and evaluating the services provided by human services personnel on a unit basis and monitoring the compliance of the agency's staff with state regulations and mandates. Establishing and maintaining effective working relationships with officials or provider agencies and supervising lower level social service analysts are of major importance in the work. An employee in this class reports to an administrative or technical superior.

ALLOCATING FACTORS: (The following conditions must be met for a position to be approved for this class.)

• The position must supervise a staff of subordinate Social Service Program Analysts engaged in the planning, examining and reviewing of social service program proposals, the evaluation of programmatic and operational activities of provider agencies, and the development of methodologies for collection of relevant data and the monitoring of contract compliance.

• Supervises and participates in examining and evaluating the social service programs and activities provided and contracted for by the City; identifies the functions, goals, objective, and clients of social service programs; interviews agency officials and observes the capability of programs' facilities and personnel to deliver services; prepares written reports detailing findings and recommendations; participates in developing program budgets, locating funding sources and drafting applications for funding.
• Plans, assigns, and reviews the work of a small staff of lower level social service analysts engaged in reviewing and analyzing proposed and ongoing programs; supervises and trains staff in the performance of evaluations and studies of programs; develops objective criteria for evaluating the effectiveness of programs; reviews proposed studies and approves methodologies including sampling techniques; assists in the research, design, and construction of questionnaires for agency staff; reviews preliminary and final reports to determine if conclusions and recommendations are sufficiently substantiated and justified; recommends program improvements to administrators.
• Supervises and participates in the work of analysts engaged in conducting on-site evaluations of operations of contracted agencies as well as in-house organizational units; determines whether program operations conform with stated objectives and established guidelines; interviews agency personnel to gather pertinent information; reviews record keeping systems and assesses case management techniques to identify gaps or duplications; verifies relative programmatic and legislative issues; proposes program changes to strengthen communications, maximize utilization of resources, and improve services.
• Supervises the evaluation of federal and state social service program funding legislation to identify those programs qualified for funding; writes requests for funding based on funding criteria or guidelines.
• Reviews proposals for contracted social services; recommends selection of potential providers meeting all necessary criteria.
• Orients representatives from contracted social service agencies on particular performance standards for compliance with contract requirements.
• Participates in formulating strategies for developing and modifying programs for children and youths or adults; serves on appropriate committees to provide coordination in program proposals; conducts staff meetings and training sessions.
• Performs related work as required.

KNOWLEDGE OF:

• the principles, practices, methods, techniques, literature and current developments in the field of social service planning.
• the principles and practices of administration particularly as they apply to the evaluation and planning of social service programs.
• the laws, regulations and guidelines affecting funding and implementation for social service programs.
• principles, practices and techniques of supervision.
• personnel practices and procedures regarding city civil service regulations.
• the administrative principles and practices as they relate to the operation of programs within the social service system.
• the principles, practice and procedures of preparing annual budgets for agencies engaged in furnishing social service programs.
• the practices and procedures used in the examination of fiscal documents and records.
• current research methodology in the area of program planning, evaluation and monitoring.
• the principles and practices of contract compliance monitoring.
• municipal ordinances and procedures pertaining to contract processing.

• plan and direct the activities of a staff of social service program analysts.
• establish and maintain effective working relationships with associates and officials of public and private social service agencies.
• evaluate program quality and effectiveness and to prepare recommendations.
• interpret research findings into program planning.
• present ideas effectively both orally and in writing.
• develop methodologies for collecting relevant information.
• conduct meetings.
• prepare requests for proposals.

EDUCATION:

• Completion of a master's degree program at an accredited college or university with major course work in public administration, social work administration, business administration or social work.

• Two years of administrative analysis, program monitoring, or social work experience.

• Two years of the above experience which has been at the full performance level in a social service program or agency.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: EP22
Class Established: 2/1981

Latest Spec. Revision:
  CSC - 8/1995 ; Ad Board - 12/1995

CN/sb/ps