2H76
PAY RANGE: N25
GENERAL DEFINITION
This is human resources management and organizational development work, directing a comprehensive employee relations and organizational development program for the Streets Department or the Health Department. The employee in the Streets Department in this class is responsible for directing, through subordinate technical supervisors, the department's personnel operations, employee development, labor relations, total quality improvement, occupational safety, and risk management programs. Formulating management practices and policies designed to improve employee relations and to enhance productivity through training and development in the areas of safety, risk management, and organizational and work design is a significant aspect of the work. The employee in the Health Department is responsible for directing, through subordinate supervisors, the department’s employee health and medical benefits, occupational safety, affirmative action, labor relations, and training activities. Work includes responsibility for overseeing consultant contracts in the area of human resources and organizational development, securing labor-management cooperation, and facilitating the development of work improvement processes throughout the department. Work is performed under the general direction of a Deputy Commissioner.
ALLOCATING FACTORS: (The following conditions must be met for a position to be allocated to this class.)
1. The employee in this position is responsible for organizational development, personnel, occupational safety, and risk management, all of which include an employee training component.
2. The position must supervise the above activities through subordinate technical supervisors.
3. Only one position will be allocated to the Streets Department and to the Health Department.
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
Both Assignments
Directs, through a subordinate administrator, a comprehensive departmental occupational safety and health program which includes an employee training component, analysis of occupational safety policies, practices, analysis of occupational hazards and accidents, the administration of departmental boards which assess causes and preventability strategies for safe motor vehicle operation; directs, through a subordinate supervisor, state-mandated compliance programs designed to control environmental work hazards, such as the workers' Right-to-Know regulation; develops intervention strategies, both short- and long-range, to promote organizational change; reviews current structures and their ability to support strategic goals and objectives and improve overall effectiveness and efficiencies of departmental operations; analyzes, plans, develops, strategies to implement structural changes as required; evaluates the impact and effectiveness of current and proposed management and administrative policies and programs; acts as internal consultant on issues of organization design.
Directs the department's disability and worker's compensation claim activities and investigation of employee injury claims alleged to be service-connected to determine nature, extent, cause, existence of negligence, and circumstances surrounding the injury.
Works with division heads and central agency representatives to develop effective strategies in dealing with labor relations and the implementation of productivity initiatives; acts in an consultant role as the departmental expert in matters of contract/policy interpretation and labor relations; facilitates various labor management meetings and committees; analyzes current management practices and recommends changes designed to improve effectiveness in work processes based on current contract and labor policy.
Directs a comprehensive departmental risk management function designed to analyze risk exposure in areas of vehicle accidents, occupational safety, and third-party claims; directs analysis and planning activities pertaining to the identification of risk exposure and develops strategies to reduce, eliminate or shift risk; oversees department's efforts to respond to major third party liability claims; coordinates with legal counsel in relation to appropriate defense strategies.
Performs related work as required.
Streets Assignment
Directs, through subordinate supervisors, the departmental personnel program, which includes implementation of personnel policies and procedures, classification and pay, selection, discipline, recruitment, affirmative action, employee assistance, and other, ancillary activities associated with the day-to-day operations of the personnel program; directs personnel records maintenance, payroll functions and liaison duties with central agencies.
Directs the overall activities of an employee and skills development program designed to promote organizational improvements and employee promotional opportunities through skills and leadership development programs.
Develops strategies to promote employee involvement and process analysis; may guide employee development teams in techniques of implementing efficient and effective problem-solving strategies; supplies project teams with improvement strategies and decision-making and facilitating techniques; provides total quality training to employees and union officials; develops control charts and designs experiments and statistical techniques applied to improving work environments; obtains contracted consultants to provide total quality management training to managers.
Health Assignment
Directs, through subordinate supervisors, the department’s employee health and medical benefits, occupational safety, affirmative action, labor relations, and training.
Directs training sessions in sexual harassment, drug and alcohol policies, disciplinary procedures, and Federal mandates like FMLA, ADA, EEO and other mandates; attends meetings and information session pertaining to any proposes training initiatives.
Directs the employee benefits team; monitors benefit scheme uptake and ensures completion records for services; ensures records are kept up to date, and provides management with suggestions for improvements to the organization’s benefits policy; supervises staff in employee benefits such as answering employees' questions and records employee enrollment in benefits and group insurance programs.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
KNOWLEDGE OF:
• the principles and practices of administrative and operational analysis
• principles and practices of personnel administration
• organizational planning and development
• civil service regulations and administrative policies affecting employee relations
• management planning and control strategies
• legal, regulatory and contractual requirements affecting labor-management relations
• current trends and developments in human resources, such as succession planning, performance-based pay, etc.
• the theory, principles, and practices applied to the planning and development of a total quality management program
• the principles, practices and techniques used to train project teams in process improvement strategies
• the principles of team dynamics
• principles, practices and theories of developing and implementing employee and skills training programs
• the principles, practices, and objectives of an occupational safety program.
• the current principles, practices and techniques of occupational safety analysis and assessment
• risk management information systems
• principles of risk reduction in a large, labor-intensive organization
• the potential causes of and remedial measures for environmental, chemical, fire and operational hazards pertaining to occupational safety
• government-mandated and generally established occupational safety health standards, codes, and regulations and legislation
• the worker's compensation laws of the Commonwealth of Pennsylvania
• supervisory principles and practices
SKILL IN:
• problem-solving among organizational levels to achieve mutual objectives
• evaluating the effectiveness of human resources functions and making procedural changes to provide for more effective and efficient operations
· strategic planning to align workforce and organizational needs
ABILITY TO:
• evaluate new technological and managerial approaches to control costs and improve effectiveness
• plan, organize, and direct, through subordinate supervisors, a comprehensive human resources program for a large City department
• evaluate and analyze risk and develop strategies designed to reduce risk exposure
• plan, direct, and implement policies and procedures designed to reduce risk exposure
• direct and evaluate the activities of consultants providing management and strategic planning services for the Streets Department
• direct and administer a departmental quality improvement management program
• participate in the decision-making process involving large expenditures of funds or workforce for improvement programs
• interact with managers, engineers, tradesworkers and union officials and understand their needs and interests
• direct project improvement team activities
• direct the work of external consultants and determine their relationship to the achievement of programmatic goals and objectives
• prepare and effectively present comprehensive oral and written reports
• enlist the cooperation of departmental officials to effect sound occupational safety practices and organizational quality movement
• establish and maintain effective working relationships with administrative and operational officials, City employees, and others
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 01/05.)
EDUCATION:
Completion of a bachelor's degree program at an accredited college or university.
AND
GENERAL EXPERIENCE:
Two years of public personnel experience at the full performance level.
AND
SPECIFIC EXPERIENCE:
Two years of supervisory experience, directing an occupational safety, training, total quality improvement management or personnel program for a large operating department.
OR
Four years supervising subordinate technical staff providing personnel services in support of a comprehensive departmental personnel program.
PHYSICAL AND MEDICAL REQUIREMENTS
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
Class Established - 11/91
Spec Revision:
CSC - 12/04
Ad. Board - 01/05
Latest Spec. Revision:
CSC – 1/23
Ad. Board – 2/23
SA