INFORMATION SYSTEMS GROUP MANAGER

GENERAL DEFINITION

This is supervisory and administrative systems development work directing and coordinating the development, design, programming, testing, documenting, implementing, and maintaining of computer management information systems or sub-systems for user agencies. Employees in this class confer with user management, technical personnel, and officials of other data processing organizations and are responsible for planning the availability of sufficient resources of adequate quality to meet requirements for systems development projects and schedules while monitoring projects and resources expenditures. Supervising through subordinates the work of systems analysts and programmers and reviewing systems development documentation for completeness, quality, and adherence to standards are of major significance to the work.

Work is performed under the general direction of a project manager or other technical superior. Assignments require the use of analytical thinking and are carried out in accordance with departmental and functional precedents, practices, and policies. An employee in this class participates in the development, implementation, and maintenance of City-wide data processing systems.

ALLOCATING FACTORS (The following conditions must be met in order for a position to be allocated to this class):

1. The positions must supervise, through subordinate systems programmer supervisors or programmer analyst supervisors.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

All Assignments

Directs through subordinate supervisors the work of systems analysts and programmers engaged in systems development including testing, conversion, and documentation; monitors all on-going projects including periodic status reporting to insure implementation in accordance with planned conversion schedules through the use of a defined project planning and reporting system.

Confers with user agencies to ensure that data processing systems are designed to meet user requirements at lowest acceptable cost by estimating personnel requirements, cost, and time for systems projects; coordinates the timely completion of systems development projects.

Receives and reviews requests for changes; determines priorities of activities; assigns work to subordinates, monitors projects, and provides direction and assistance as required.

Maintains the quality and technical competence of systems analysts and programmers by supervising the performance of systems analysis and design functions; develops, implements, and enforces procedural standards for performing tasks of systems analysis and design; participates in the selection, training, and development of systems personnel.

Monitors systems performance and develops recommendations for correction or improvement; reviews and approves proposed systems solutions; performs resource planning and scheduling for systems personnel; assists in programs to educate management and users in data processing and systems capabilities and requirements.

Serves as administrative coordinator and consultant on all matters related to the systems or sub-systems managed; conducts and participates in meetings related to the automated system, changes, and new requirements of the system and the associated manual procedures.

Enterprise Management Assignment

Manages, plans, and implements multiple platforms and computer software systems; establishes standard operating procedures (SOP) for various computing processes; creates and modifies current architecture to ensure a secure environment for departmental security requirements.

Monitors routine production control tasks and printer configuration and support; troubleshoots and resolves systems problems and malfunctions; directs installation of operating systems fixes, modifications, and enhancements.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:

• the principles, procedures, and methods used in systems analysis and design

• modern administrative practices and techniques with particular emphasis on the use of manual, mechanical, and electronic data processing systems in a large-scale public or private enterprise

• the principles, practices, and procedures used in the development and implementation of data processing systems

• the development and application of electronic data processing systems to such fields as forms control, records management, work measurement, and work simplification

• the principles, practices, and operation of an on-line computer information system and remote retrieval system

• supervisory methods and techniques

• the principles, practices, and methods used in the analysis and design of integrated data processing systems

ABILITY TO:

• supervise the work activities of teams of systems analysts and programmers engaged in developing and implementing data processing systems

• develop and implement standard data processing systems, methods, and procedures

• determine the feasibility and application of electronic data processing systems to existing City operations

• analyze and resolve complex problems

• advise management with respect to data processing systems

• present ideas effectively and clearly

• establish and maintain effective working relationships with associates and departmental officials

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 2/24.)

EDUCATION:

Completion of a bachelor's degree program at an accredited college or university.

NOTE: Completion of an industry recognized certification or additional experience may substitute for the education requirement on a year for year basis.

AND

GENERAL EXPERIENCE:

Five years of experience in data processing systems analysis and program development.

AND

SPECIFIC EXPERIENCE:

Two years as a Programmer Analyst Supervisor or Systems Programmer Supervisor.

OR

Any equivalent combination of acceptable education and experience which has included the specific experience.

PHYSICAL AND MEDICAL REQUIREMENTS

Ability to meet the physical and medical standards approved for this class.

Class Established 12/81

Spec. Revision:

CSC – 6/22

Ad. Board – 7/22

Latest Spec. Revision:

CSC – 1/24

Ad. Board – 2/24