GENERAL DEFINITION

This is specialized clerical supervisory work with full time responsibility for seeing that the work activities of a clerical staff of at least four employees engaged in full time specialized clerical work maintaining file integrity of computerized master data files are performed efficiently and expediously. An employee in this class supervises data entry, alteration, retrieval and maintenance of data base information and the compilation and generation of a variety of computerized reports which require selection and exclusion of specific data and data categories. Supervising the maintenance, accuracy, completeness and integrity of assigned computerized master data files and records is a significant aspect of the work. Work is performed under the supervision of an administrative supervisor.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

• Makes assignments of work; supervises the accuracy, completeness and proper processing of records, reports and other documents; reviews and makes recommendations for modifications for modification to clerical and data entry procedures and processes in order to accomplish work goals and objectives; provides subordinates with the interpretation of departmental regulations and/or city ordinances as they apply to the clerical process; resolves problems relating to clerical processing; orients and trains new employees; trains all employees in new data entry and retrieval procedures, care of computer equipment, applicable computer languages and established policies and procedures regarding confidentiality, integrity and security of assigned computerized records; reviews work in progress and upon completion for completeness and accuracy by observing temporary file entries and permanent records within the computer data base; directs manipulation of data base containing a variety of information including service provision, operations and administrative and fiscal records, with content of data base determined by departmental function; directs generation and preparation of a variety of reports based on data base; spotchecks computer generated reports for accuracy and completeness.
• Supervises employees engaged in manual record-keeping, typing and other clerical tasks; may perform computer data entry and retrieval and maintain file integrity of assigned master files and records.
• Schedules employee assignments and equipment usage to achieve maximum utilization of personnel and equipment within workload limits; adjust assignments whenever necessary due to machine breakdown or employee absenteeism; recommends procedural changes to supervisor; develops and maintains equipment utilization reports.
• Performs related work as required.

KNOWLEDGE OF:

• on-line terminal entry and retrieval procedures appropriate to the responsibility for maintaining, computerized master data files and records.
• office practices and procedures.
• the methods, standards, practices, care, adjustment and operation of computer peripheral equipment.
• the principles, practices and techniques used in obtaining maximum utilization of computer peripheral equipment.
• the English language, grammar and spelling.
• arithmetic.
• supervisory methods and practices.

SKILL IN:

• the operation of an interactive computer terminal, entering and retrieving data.

ABILITY TO:

• learn other selected procedural and non-procedural computer program languages.
• plan, assign and supervise the work of a staff of employees engaged in data entry, retrieval and verification.
• learn departmental functions and organization.
• learn provisions of routine interpretations of city and departmental regulations and ordinances, and in detail those provision and interpretations that relate to the job assignment.
• define, analyze and set up clerical and data entry procedures to accomplish work requirement.
• train personnel in unit operations.

• Education equivalent to completion of the twelfth school grade.
Three years of experience in clerical work, two years of which have been maintaining the accuracy, completeness and integrity of computerized master data files and records.

• Three years of experience performing clerical work, one year of which has been supervising the keying, entry and verification of coded and uncoded information related to mechanical and electronic recording of statistical, production and accounting data.

Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: 12
Class Established: 9/1987

ML/vp/ps