GENERAL DEFINITION

This is clerical work at the first supervisory level, with responsibility for seeing that the work activities of a staff of clerical employees engaged in routine office operations or services are performed efficiently and expeditiously. Controlling the work performed by the clerical unit, and modifying clerical and office procedures to provide more efficient operation of the units are essential elements of the work. While employees in this class may participate in work routines and may perform some clerical duties, emphasis of the work is upon supervising the work of others at full performance level and upon a full time basis.

Work is performed under the supervision of an administrative supervisor. Assignments are stable in nature and are performed in accordance with instructions and established clerical routines. Employees in this class are responsible for providing clerical services for a departmental function.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

• Makes assignments of work; checks work upon completion for accuracy and completeness; trains new employees in work routines; prepares performance ratings; establishes and controls production and time elements; modifies clerical and office procedures to provide for efficient operation.
• Performs these supervisory duties for routine office operations or services such as:
• Receiving, distributing and sending out mail in a large departmental operation.
• Processing taxpayer requests for information on tax status.
• Verifying computations on tax payments and maintaining appropriate tax records.
• Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:

• office practices and procedures.
• the English language and spelling.
• arithmetic.
• supervisory methods and practices.

ABILITY TO:

• learn departmental functions and organization.
• learn provisions of and routine interpretations of city and departmental regulations relating to specific clerical operations.

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE

The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.

• Education equivalent to completion of the twelfth school grade.
• Two years of experience in clerical work, one year of which has been performing clerical procedures requiring the use of judgement in selecting alternative courses of action.

Or any equivalent combination of acceptable experience and training.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

Pay Range: 9
Class Established: Feb. 1966

RJ/sb/mt