What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
Are you facing homelessness? Contact the Prevention, Diversion & Intake Unit to see if you qualify for help. There are two ways to get in touch with our intake social workers and case managers:
- Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions. Due to high call volume, it could take more than 72 hours to receive a call back.
- Visit a City-funded intake center.
Connect
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1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
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(215) 232-1984
help a person on the street
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Announcements
Indigenous People’s Day Intake Center Early Closures
- People identifying as female (singles only): House of Passage, 111 N. 49th Street.
- People identifying as male (singles only): The Mike Hinson Resource Center, 1701 W. Lehigh Avenue.
- Families (heads of household with children): Red Shield Family Residence, 715 N. Broad Street.
Valley Youth House is moving!
On Monday, November 11, 2024, Valley Youth House (VYH), one of the Office of Homeless Service’s Youth Access Point locations, will officially open the doors to its new office at:
1880 JFK Blvd.
Suite 660
Philadelphia, PA 19103
Monday – Thursday: 8:30 a.m. – 5:30 p.m.
Walk-ins are welcome!
The current 1500 Sansom Street location will close on Monday, October 14, 2024, to prepare for the move, but will still provide services in the meantime.
Accessing services from Oct. 14 to Nov. 10
Until the new office opens on Nov. 11, VYH will continue to work from the field and community between Oct. 14 and Nov. 10. Here’s how and where to access youth services:
In Person
Teams will still be outside of Ocean Prime at 15th and Sansom Streets in the Valley Youth House Mobile Office providing emergency supplies and setting follow-up appointments with youth on the following Tuesdays.
Tues., October 15, Noon – 3 p.m.
Tues., October 22, Noon – 3 p.m.
Tues., October 29, Noon – 3 p.m.
Tues., November 5, Noon – 3 p.m.
By Phone
Synergy Hotline : (888) 468-7315, M, W, Th, F, 8 a.m. – 6 p.m.
Synergy in Schools Program Line: (267) 669-5051
Office Line: (215) 925-3180
If you leave a voicemail, someone will call back within 24 hours.
About VYH services
Synergy Project: Street Outreach and Youth Designated Access Point Teams
The Synergy Project Team provides services for young people 14-24 years old experiencing homelessness or housing instability. Its teams help youth navigate and gain access to housing options that may be available to them, provide emergency housing referrals, and provide emergency supplies such as food, hygiene and transportation. The team also provides mental health services and one on one support.
Synergy In Schools
The Synergy in Schools Team provides services for young people ages 14 to 21 years old who are experiencing homelessness or housing instability and have not yet completed their high school diploma or GED. Its teams help youth navigate the housing system, provide homeless prevention services, resources and referrals, housing navigation, mental health services and one-on-one case management.
