What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
Are you facing homelessness? Contact the Prevention, Diversion & Intake Unit to see if you qualify for help. There are two ways to get in touch with our intake social workers and case managers:
- Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions. Due to high call volume, it could take more than 72 hours to receive a call back.
- Visit a City-funded intake center.
Connect
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1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
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ohs |
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(215) 232-1984
help a person on the street
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| Social |
Announcements
How to Find Shelter and Free Meals During Intake Center Holiday Closures
Intake Center Thanksgiving Holiday Weekend Early Closures
In observance of the Thanksgiving holiday weekend, The Appletree Family Center at 1430 Cherry Street, and Roosevelt Darby Intake Center, 804 N. Broad Street, will close at 3 p.m. on Wednesday, Nov. 27, 2024.
How to find shelter during the closures
Until the intake centers reopen at 7 a.m., on Monday, Dec. 2, 2024, anyone who is experiencing homelessness and is looking for shelter may request placement at these after-hour intake centers as of Nov. 27:
| People identifying as female (singles only):
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House of Passage 111 N. 49th Street, starting at 4 p.m. |
| People identifying as male (singles only): | The Mike Hinson Resource Center 1701 W. Lehigh Avenue, starting at 3 p.m. |
| Families (head of household with children): | Red Shield Family Residence, 715 N. Broad Street, starting at 3 p.m. |
| Domestic violence survivors: | Call Women Against Abuse (866) 723-3014 any time, day or night |
Find free meals
If you are struggling to find food, there are meal sites with delicious, healthy, and ready-to-eat meals for any resident who needs one — any time of year, including this Thanksgiving. Visit our food and meal tracker to find a food site near you.
How you can help
If you see someone who’s living and/or sleeping outdoors, call the City’s Homeless Street Outreach hotline: (215) 232-1984.
