Services

What we do

The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.

This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.

Get help

Are you facing homelessness? Contact the Prevention, Diversion & Intake Unit to see if you qualify for help. There are two ways to get in touch with our intake social workers and case managers:

Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions. Due to high call volume, it could take more than 72 hours to receive a call back.
Visit a City-funded intake center.

Connect

Address	1401 John F. Kennedy Blvd. 10th Floor Philadelphia, PA 19102
Email	ohs@phila.gov
	Phone: (215) 686-7175 ask a question (215) 232-1984 help a person on the street
Social	Twitter

Announcements

Announcement

Philly Needs You: Be a 2025 PIT Count Volunteer!

December 12, 2024

Announcement

Philly Needs You: Be a 2025 PIT Count Volunteer!

The Office of Homeless Services is looking for volunteers to survey and count people in Philadelphia who are experiencing homelessness and living outdoors on a single night during the City’s 2025 Point In Time (PIT) Count on Wednesday, January 22, 2025.

Why PIT Count and Your Help Are Important

The U.S. Housing and Urban Development (HUD) requires this annual count on a single night in January.
The survey answers that your team collects will help the City of Philadelphia and HUD learn:
- Who is experiencing unsheltered homelessness, how, and why.
- Where people are staying and for how long.
- What types of services people want and need.
- Whether the strategies we are using and our efforts to end homelessness are working.

How You Can Help

Sign up as a PIT Count Team Leader, Counter, Youth and Young Adult Guide or Event Logistics volunteer today.
Join us at a special PIT Count kick-off event on Jan. 22 before the Count at the Pennsylvania Convention Center with light bites, beverages, inspiring speakers, your team meet-up and more! You’ll also get your own official 2025 PIT Count beanie!