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Office of Homeless Services

Providing emergency housing and other services to people who are homeless and to those at risk of homelessness.

Office of Homeless Services

What we do

The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.

This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.

Get help

If you’re living outdoors

If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.

If you’re facing homelessness

  1. Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions.
  2. Visit a City-funded homeless intake center.
  3. If you still have questions, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.

Connect

Address
1401 John F. Kennedy Blvd.
10th Floor
Philadelphia, PA 19102
Email ohs@phila.gov
Phone: (215) 686-7175 ask a question
(215) 232-1984 help a person on the street
Social

Announcements

The FFY25 Philadelphia CoC Renewal application is open!

The FFY25 CoC Renewal Project application is now live!

Each year, the U.S. Department of Housing and Urban Development (HUD) releases a funding opportunity for the Continuum Care (CoC) Program. All Continuums of Care compete nationally in the annual HUD CoC Competition to receive these funds.

Application deadline:

Applications must be completed via Submittable by 5 p.m. EST on June 11, 2025.

More information:

Our FFY25 Local Competition Guide provides instructions and more information about the FFY25 CoC Local Competition, including an updated Reallocation Policy and Notice of Appeal process.

Questions?

If you need further information about the FFY25 CoC Local Competition email your question(s) to: OHSgrants@phila.gov.

Learn more about the Philadelphia CoC.

Events

  • Jun
    2
    Local CoC Renewal Project informational briefing
    10:00 am to 12:00 pm
    Zoom

    Local CoC Renewal Project informational briefing

    June 2, 2025
    10:00 am to 12:00 pm, 2 hours
    Zoom
    map

    This is an informational briefing for prospective Continuum of Care renewal project applicants to learn about the federal fiscal year (FFY) 2025 Philadelphia renewal application process and new reallocation policy.

    Join on Zoom
  • Jun
    13
    OHS Service Connection/Site Clean-up
    All Day
    4600 Market St.

    OHS Service Connection/Site Clean-up

    June 13, 2025
    All Day
    4600 Market St.
    map

    A Service Connection/Site Clean-up will occur today at: 

    •  46th and Market (4600 Market St.)

    About Service Connection/Site Clean-up Days 

    Office of Homeless Services Encampment Resolution Team (ERT) staff members join the Department of Behavioral Health and Intellectual disAbility Services’s (DBHIDS) Homeless Street Outreach Team (Outreach) and the City’s Sanitation Department to conduct *Service Connection/Site Clean-up Days. OHS’s ERT staff schedules and leads service connection clean-ups at various selected outdoor encampment locations in Philadelphia.  

    How it Works 

    The teams post signs in advance to alert people living in tents, RVs, makeshift shelters, or none at all, on sidewalks, under bridges, in parks, empty fields, lots,etc., of upcoming service days. Each service day, the teams visit the encampment sites to offer individuals services, such as rides to a City intake center where staff can help find shelter space, Stranded Traveler Assistance, behavioral health, drug or medical treatment, and other similar services. The Sanitation Department team further assists by cleaning up accumulated trash. 

     * Service days are not the same as formal, encampment resolutions, which, while social services-led, involve many more City of Philadelphia departments and nonprofit partners and follow specific protocols regarding personal property storage, notification, and other requirements

Programs

Resources


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