Are you a resident or business and have questions related to your recovery? Find assistance on property concerns, donations, community outreach, tax questions, replacing documents, scam awareness, health and wellness resources, and more on the City’s Resource Assistance Directory.

Have a question or concern? The City has created a 24/7 Recovery Helpline. Please call 215-586-3400

 

The City of Philadelphia, State of Pennsylvania, and partners will operate a Multi-Agency Resource Center (MARC) Thursday for those affected by the January 31 aircraft crash tragedy in Northeast Philadelphia.

The MARC will serve as a one-stop location for residents to access different services to help in their recovery. Residents can find assistance with replacement of important documents and identification, how to document damages, answering insurance questions, benefits and disabilities support, housing guidance, clothing and goods vouchers, tax assistance, mental health care, avoiding scams, and other recovery information.

When: Thursday February 6, 2025, from 1 p.m. to 5:30 p.m.

Where: Friends Hospital; Scattergood Building. 4641 Roosevelt Blvd. Parking is available on site.

Mass Transit: SEPTA routes 1, 8, J, K, R, 400 Series (limited service)

The agencies at the Multi-Agency Resource Center include:

  • Philadelphia Office of Emergency Management
  • Pennsylvania Emergency Management Agency
  • PennDot
  • Pennsylvania Department of Human Services
  • Pennsylvania Insurance Department
  • Philadelphia Department of Behavioral Health and Intellectual disAbility Services
  • American Red Cross Southeastern Pennsylvania
  • Salvation Army Greater Philadelphia Area
  • Merakey Behavioral Health Urgent Care
  • Redeemer Health

*Agencies may be added. Please check back for latest list.

Please share the word about the resource center with your impacted Northeast neighbors.

If your property was affected by the plane crash, the Office of Emergency Management would like to hear from you. Please take a short survey located at www.phila.gov/damagereporter to help OEM determine the areas and extent of damage. Dial 3-1-1 to complete your damage survey over the phone.

Get the latest recovery updates and information from OEM by texting RECOVERPHL to 888-777. Follow OEM on X and Facebook @PhilaOEM for updates and more

Due to privacy concerns, media will not be permitted on premises. 

Updated City Blog
City of Philadelphia Provides Ongoing Updates and Statements to Keep Residents, Businesses and Media Updated about the Plane Crash Tragedy in Northeast Philadelphia