On Inauguration Day, Mayor Parker signed Executive Order 2-24 which launched the Resident Service Delivery Initiative (RSDI). RSDI is a long-term initiative to improve resident-focused services with the goal of creating a local government that is visible, responsive, and effective.
We define a service as something that includes one or more interactions between a resident and the City that result in an outcome for the resident. The City provides a huge number of services, but this Executive Order 2-24 does not include social services or public safety. It aims to improve services that the City has sole control over. Those services still vary broadly, in fact, we have identified 266 of them! These services include everything from filing taxes, requesting tree maintenance, becoming a block captain or paying your water bill. These are the services that touch Philadelphia residents daily and improving them is our top priority.
The Office of the Chief Administrative Office (CAO) is working with the Mayor’s Office of Policy Planning and Delivery (OPPD) and the Managing Director’s Office (MDO) to achieve the goals of this Executive Order. In order to accomplish this tall task, the City is eager to fill the following positions with passionate and innovative leaders interested in making a difference in the lives of their fellow Philadelphians.
Open positions for the RSDI team:
- Office of the Chief Administrative Officer (CAO): Business Process Analyst
- CAO: Project Delivery Manager
- CAO: Project Delivery Coordinator
- Office of Innovation and Technology (OIT): Software Engineer
- OIT: Content Strategist
- OIT: UX (User Experience) Strategist
- PHL Service Design Studio (SDS): Service Design Strategist (Design Research Focus)
- SDS: Two Service Design Strategists (Community Co-Design Focus)
- SDS: Service Design Strategist (Implementation Focus)
- SDS: Research and Evaluation Specialist
The Office of the Chief Administrative Officer (CAO) works to modernize city government and improve the efficiency and effectiveness of City services. The CAO oversees seven City departments and offices, innovating and strengthening their administrative functions and supporting their resident-facing operations to evaluate, plan, and continually improve their service delivery.
The Office of Innovation and Technology (OIT) drives the City’s technology strategy. The office creates innovative solutions to make government services more efficient and transparent.
The PHL Service Design Studio (SDS) collaborates with residents and City employees at all levels of government to design accessible, trauma-responsive, and equitable services.
