311 programs from across the country are widely recognized as non-emergency call centers where residents can report issues and request services for things like potholes and graffiti removal. Many 311 offices in other states only offer this service via phone.
This is an area where Philly311 differs from the rest. We offer our residents sixdifferent ways to connect with us.
Our Mobile App
One of Philadelphia’s more innovative offerings of the last five years has been Philly311’s mobile application. Residents can head to the app store or play store, download the free app, and start requesting one of 25 services in under two minutes.
Web Portal
Residents can also submit requests for service online through the Philly311 web portal. The interface and user interaction is very similar to the app, but can be accessed from any online browser. Visit the online portal here.
Email
If the mobile app or web portal isn’t for you, you can email us directly. In your email, describe the issue in detail and be sure to send the most exact address you can. The exact address is key. We want to get this right the first time for you! Send us an email at Philly311@phila.gov.
Social Media
Already submitted a service request but you have a follow-up question? Not sure if an issue is something Philly311 handles? You can reach out to us to learn the best way you can submit a report or service request. On our Twitter and Facebook we also share information about upcoming trash delays, weather alerts, and other city service updates. Follow us on Twitter and like us on Facebook.
Phone
Ah! Of course! Our most popular channel is the old reliable phone call. All you have to do is pick up the phone, dial 3-1-1, or (215) 686-8686 (if you live outside Philadelphia) and you’ll get to speak with one of our call center agents. Wait times may vary. Mornings are usually our busiest time of the day, especially Monday mornings.
No matter what channel you prefer, give us a try and start resolving non-emergent issues in your neighborhood.
Walk-In Center (currently closed)
Update: Our walk-in center is currently closed due to COVID-19 restrictions. We’ll be sure to update you once our walk-in center is open.
You can come on downtown to City Hall Room 167 and speak to one of our agents in person. We have a “language line” ready to go so no matter what your preferred language is, we can help you access City services. We also share our walk-in center with our good friends from the Municipal ID program so you can make an appointment with them and get yourself a “twofer” with one City Hall visit.
