What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
Are you facing homelessness? Contact the Prevention, Diversion & Intake Unit to see if you qualify for help. There are two ways to get in touch with our intake social workers and case managers:
- Call the Homelessness Prevention InfoLine and follow the instructions.
- Visit a City-funded intake center.
Connect
| Address |
1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
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ohs |
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(215) 232-1984
help a person on the street
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| Social |
Announcements
Code Blue ends Feb. 22 at 9 a.m.; help available over the weekend
The Code Blue OHS declared on February 16, ends Saturday, February 22 at 9 a.m.
How to get help
When the Code Blue ends warming center guests will be offered a ride to City intake centers, where staff will be available to provide shelter or help with other services.
Anyone who is still outside when the Code Blue ends is welcome to visit These after-hour intake centers over the weekend.
After-hour intake center locations and hours of operation Saturday & Sunday:
| After-hour Intake Locations | Hours of Operation |
| People identifying as female (singles only):
House of Passage 111 N. 49th Street |
24 hours |
| People identifying as male (singles only):
The Mike Hinson Resource Center 1701 W. Lehigh Avenue |
3 p.m. – 7 a.m. |
| Families (head of household with children):
Red Shield Family Residence 715 N. Broad Street |
24 hours |
| Everyone:
Hub of Hope Suburban Station Dilworth Park entrance |
7 a.m. – 4 p.m. |
To request transportation to an intake center or to get help for someone else who needs shelter, call the City’s Homeless Street Outreach hotline at (215) 232-1984.
Alert: Code Blue Declared Sun., Feb. 16; Warming Centers Open Monday
Due to a National Weather Service forecast of frigid temperatures and other wintery conditions the Office of Homeless Services (OHS) has declared a Code Blue beginning Sunday, February 16, at 3 p.m. until further notice.
How to get help
City after-hour intake centers will be open 24 hours through the Presidents Day holiday on Monday, February 17. Visit the OHS intake center list to find one or call (215) 232-1984 for help finding or getting to one on Sunday and the Monday holiday.
Enhanced Code Blue
On Monday, February 17, at 9 a.m. the City will elevate the Code Blue to an Enhanced Code Blue.
What happens during an Enhanced Code Blue
The City will open nearly two dozen warming centers across Philadelphia on Monday, February 17, at 9 a.m. Anyone who needs a warm indoor place to stay may visit a warming center or daytime drop-in center, where food is also available. They may also call Outreach at (215) 232-1984 for more help or a ride to one.
Additional outreach teams will visit city neighborhoods to find and encourage people who are living and sleeping on the street to accept a ride to a warming site or intake center. All intake centers will be open during their regular hours of operation as of Tuesday, February 18.
To learn more about how the City keeps Philadelphians safe during extremely cold weather, visit the Safety and Emergency Preparedness page.
