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Office of Homeless Services

Providing emergency housing and other services to people who are homeless and to those at risk of homelessness.

Office of Homeless Services

What we do

The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.

This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.

Get help

If you’re living outdoors

If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.

If you’re facing homelessness

  1. Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions.
  2. Visit a City-funded homeless intake center.
  3. If you still have questions, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.

Connect

Address
1401 John F. Kennedy Blvd.
10th Floor
Philadelphia, PA 19102
Email ohs@phila.gov
Phone: (215) 686-7175 ask a question
(215) 232-1984 help a person on the street
Social

Announcements

Transitional Housing Funding Available

The Office of Homeless Services seeks proposals to provide Transitional Housing for young adult households with children, or single adult men.

Only one proposal per Applicant will be accepted.

Transitional Housing Programs provide temporary housing with supportive services to help stabilize households experiencing homelessness and help them move to long-term housing.

Transitional Housing is provided for twelve (12) months with the potential to extend to eighteen (18) months, but not to exceed twenty-four (24) months.

Application deadline

No later than 5 p.m. Philadelphia Time on April 14, 2025.

Learn more about submission requirements and apply

Read RFP 21250326213355 for more information and application instructions.

Questions

Email all questions about this RFP to Roberta Cancellier, Deputy Director, Long-Term Housing by 5 p.m. Philadelphia Time on 4/4/25. Answers will be posted on 4/9/25, by 5 p.m. Philadelphia Time.

 

RFP open for Single Room Occupancy program

The Office of Homeless Services seeks proposals from not-for-profit organizations (“providers”) to operate a Single Room Occupancy program.

The program will provide housing opportunities for individual adults (“participants”) who are experiencing homelessness. They may be older adults (age 55 and up).

Application deadline

No later than 5 p.m. Philadelphia Time on May 5, 2025.

Pre-proposal informational meeting

A pre-proposal meeting will be held on Thursday, April 10, 2025 at 11 a.m., Philadelphia Time via Zoom.

Learn more

Read RFP 21250327225233 for more information, application instructions, and the link to the pre-proposal meeting.

Questions

Direct all questions about this RFP to Roberta Cancellier, Deputy Director, Long-Term Housing on 4/9/25 by 5 p.m. Philadelphia Time. Answers will be posted on 4/14/25, by 5 p.m. Philadelphia Time.

Emergency shelter funding opportunity now available

The Office of Homeless Services seeks proposals for the operation of emergency shelter, including:

  • Emergency shelter serving single men, single women and couples
  • Emergency shelter for households with children
  • Emergency shelter for single adult female households
  • Emergency shelter for single adult male households

Mandatory site visit

A mandatory site visit for applicants interested in proposing to provide emergency shelter and services for households with children will be conducted at 1300 E. Tulpehocken Street, Philadelphia PA 19138 on Wednesday, April 16, 2025 at 10 a.m. Philadelphia Time.

Application deadline

No later than 5 p.m. Philadelphia Time on May 12, 2025.

Learn more about submission requirements and apply

Read RFP 21250321162202 for more information and application instructions.

Questions

Direct all questions about this RFP to Roberta Cancellier, Deputy Director, Long-Term Housing.

 

One-time, non-renewable funding available for certain housing programs

New! OHS posts request for proposals (RFP)

The Office of Homeless Services has posted a request for proposals to provide one-time, non-renewable funding to programs that were not awarded any renewal funding in the 2024 HUD Continuum of Care (CoC) funding cycle.

This funding is intended to preserve housing stability for individuals and families that are at risk of displacement due to this CoC funding loss, with the understanding that the Applicant will either secure alternative long-term funding or assist households to relocate to a new housing unit.

Application deadline

No later than 5 p.m. Philadelphia Time on April 30, 2025

Learn more about submission requirements and apply

Read RFP opportunity 21250320154259 for more information and instructions about how to apply.

Questions

Direct all questions about RFP 21250320154259 to Roberta Cancellier, Deputy Director, Long-Term Housing.

 

Events

  • Apr
    8
    Kensington Service Connection/Site Clean-ups
    All Day
    Multiple Kensington locations

    Kensington Service Connection/Site Clean-ups

    April 8, 2025
    All Day
    Multiple Kensington locations
    map
    Service Connection/Site Clean-ups will occur today at these Kensington locations:

    • 707-711 E. Allegheny Avenue
    • 829-841 E. Allegheny Avenue
    • 2700 Frankford Avenue
    • 1800 E. Orleans Street
    • 1800 E. Clearfield Street (both sides)
    • 1800 E. Harold Street (corner)
    • 1800 E. Somerset Street (both sides)
    • 400 E. Somerset Street (both sides)
    • 2600 Kensington Avenue (across from the Huntingdon SEPTA El stop)
    • 2816 -2828 Kensington Avenue
    • 2899 Ruth Street and Hart Lane (corner)
    • 2000 E. Sterner Street
    • 2000 E. Silver Street

    About Service Connection/Site Clean-up Days

    Office of Homeless Services Encampment Resolution Team (ERT) staff members join the Department of Behavioral Health and Intellectual disAbility Services’s (DBHIDS) Homeless Street Outreach Team (Outreach) and the City’s Sanitation Department to conduct *Service Connection/Site Clean-up Days. OHS’s ERT staff schedules and leads service connection clean-ups at various selected outdoor encampment locations in Philadelphia.

    How it Works

    The teams post signs in advance to alert people living in tents, RVs, makeshift shelters, or none at all, on sidewalks, under bridges, in parks, empty fields, lots, etc., of upcoming service days. Each service day, the teams visit the encampment sites to offer individuals services, such as rides to a City intake center where staff can help find shelter space, Stranded Traveler Assistance, behavioral health, drug or medical treatment, and other similar services. The Sanitation Department team further assists by cleaning up accumulated trash.

    * Service days are not the same as formal, encampment resolutions, which, while social services-led, involve many more City of Philadelphia departments and nonprofit partners and follow specific protocols regarding personal property storage, notification, and other requirements.

  • Apr
    11
    Kensington Service Connection/Site Clean-ups
    All Day
    Multiple Kensington locations

    Kensington Service Connection/Site Clean-ups

    April 11, 2025
    All Day
    Multiple Kensington locations
    map
    Service Connection/Site Clean-ups will occur today at these Kensington locations:

    • 707-711 E. Allegheny Avenue
    • 829-841 E. Allegheny Avenue
    • 2700 Frankford Avenue
    • 1800 E. Orleans Street
    • 1800 E. Clearfield Street (both sides)
    • 1800 E. Harold Street (corner)
    • 1800 E. Somerset Street (both sides)
    • 400 E. Somerset Street (both sides)
    • 2600 Kensington Avenue (across from the Huntingdon SEPTA El stop)
    • 2816 -2828 Kensington Avenue
    • 2899 Ruth Street and Hart Lane (corner)
    • 2000 E. Sterner Street
    • 2000 E. Silver Street
    About Service Connection/Site Clean-up Days

    Office of Homeless Services Encampment Resolution Team (ERT) staff members join the Department of Behavioral Health and Intellectual disAbility Services’s (DBHIDS) Homeless Street Outreach Team (Outreach) and the City’s Sanitation Department to conduct *Service Connection/Site Clean-up Days. OHS’s ERT staff schedules and leads service connection clean-ups at various selected outdoor encampment locations in Philadelphia.

    How it Works

    The teams post signs in advance to alert people living in tents, RVs, makeshift shelters, or none at all, on sidewalks, under bridges, in parks, empty fields, lots, etc., of upcoming service days. Each service day, the teams visit the encampment sites to offer individuals services, such as rides to a City intake center where staff can help find shelter space, Stranded Traveler Assistance, behavioral health, drug or medical treatment, and other similar services. The Sanitation Department team further assists by cleaning up accumulated trash.

    * Service days are not the same as formal, encampment resolutions, which, while social services-led, involve many more City of Philadelphia departments and nonprofit partners and follow specific protocols regarding personal property storage, notification, and other requirements.

Programs

Resources


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