What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
If you need help paying rent
You can apply for financial assistance to help pay for overdue rent or a security deposit to move into a new home. To learn how:
- Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions; or
- Visit a City-funded homeless intake center.
If you still need help applying, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.
If you’re living outdoors
If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.
For all other questions, email us at OHS@phila.gov.
Connect
| Address |
1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
|---|---|
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ohs |
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| Phone |
(215) 232-1984
help a person on the street
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| Social |
Announcements
OHS elevates Code Blue to Enhanced, 12/30/2025; warming centers open
Due to forecasts of continued extreme cold, the Philadelphia Office of Homeless Services has declared an Enhanced Code Blue as of 9 p.m. on December 30, 2025, until further notice.
City of Philadelphia warming centers are open to anyone who needs a warm indoor place to stay. Intake will also be available to help anyone who needs emergency shelter or other homelessness services.
