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Office of Homeless Services

Providing emergency housing and other services to people who are homeless and to those at risk of homelessness.

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Office of Homeless Services

Services

Prevent homelessness
Visit an intake center
Get help with domestic violence
Find free food and meals
Code Blue
Code Red

What we do

The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.

This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.

Get help

We’re responding to a high number of requests for homelessness prevention help. We’ve temporarily stopped processing new requests while we reply to existing ones. When we start accepting requests again, we’ll update the Homelessness Prevention InfoLine at (215) 686-7177. In the meantime, you can still get help if you’re facing homelessness.

Are you facing homelessness? Contact the Prevention, Diversion & Intake Unit to see if you qualify for help. There are two ways to get in touch with our intake social workers and case managers:

  1. Call the Homelessness Prevention InfoLine and follow the instructions.
  2. Visit a City-funded intake center.

Connect

Address
1401 John F. Kennedy Blvd.
10th Floor
Philadelphia, PA 19102
Email ohs@phila.gov
Phone: (215) 686-7175 ask a question
(215) 232-1984 help a person on the street
Social
Twitter

Announcements

Announcement

Alert: Code Blue Declared Sun., Feb. 16; Warming Centers Open Monday

Due to a National Weather Service forecast of frigid temperatures and other wintery conditions the Office of Homeless Services (OHS) has declared a Code Blue beginning Sunday, February 16, at 3 p.m. until further notice.

How to get help

City after-hour intake centers will be open 24 hours through the Presidents Day holiday on Monday, February 17. Visit the OHS intake center list to find one or call (215) 232-1984 for help finding or getting to one on Sunday and the Monday holiday.

Enhanced Code Blue

On Monday, February 17, at 9 a.m. the City will elevate the Code Blue to an Enhanced Code Blue.

What happens during an Enhanced Code Blue

The City will open nearly two dozen warming centers across Philadelphia on Monday, February 17, at 9 a.m. Anyone who needs a warm indoor place to stay may visit a warming center or daytime drop-in center, where food is also available. They may also call Outreach at (215) 232-1984 for more help or a ride to one.

Additional outreach teams will visit city neighborhoods to find and encourage people who are living and sleeping on the street to accept a ride to a warming site or intake center. All intake centers will be open during their regular hours of operation as of Tuesday, February 18.

To learn more about how the City keeps Philadelphians safe during extremely cold weather, visit the Safety and Emergency Preparedness page.

Announced on: Office of Homeless Services

Posts

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Events

  • Feb
    21
    Event
    Kensington Service Connection/Site Clean-up Day
    All Day
    Multiple Kensington locations
    Event

    Kensington Service Connection/Site Clean-up Day

    February 21, 2025
    All Day
    Multiple Kensington locations
    map
    Service Connection/Site Clean-ups will occur today at these Kensington locations:
    • 825-841 E. Allegheny Avenue
    • 1800 E. Clearfield Street
    • 1811 E. Clearfield Street
    • 1800 E. Orleans Street
    • 500 E. Cambria Street
    • 2816-2828 Kensington Avenue
    • 2862-2871 Kensington Avenue
    • Ruth Street and Hart Lane (corner)
    • 1800 E. Somerset Street (both sides)
    • 400 E. Somerset Street (both sides)
    • 2800 D Street

    About Service Connection/Site Clean-up Days

    Office of Homeless Services Encampment Resolution Team (ERT) staff members join the Department of Behavioral Health and Intellectual disAbility Services’s (DBHIDS) Homeless Street Outreach Team (Outreach) and the City’s Sanitation Department to conduct *Service Connection/Site Clean-up Days. OHS’s ERT staff schedules and leads service connection clean-ups at various selected outdoor encampment locations in Philadelphia.

    How it Works

    The teams post signs in advance to alert people living in tents, RVs, makeshift shelters, or none at all, on sidewalks, under bridges,in parks, empty fields, lots, etc., of upcoming service days. Each service day,the teams visit the encampment sites to offer individuals services, such as rides to a City intake center where staff can help find shelter space, Stranded Traveler Assistance,behavioral health, drug or medical treatment, and other similar services. The Sanitation Department team further assists by cleaning up accumulated trash.

    * Service days are not the same as formal, encampment resolutions, which, while social services-led, involve many more City of Philadelphia departments and nonprofit partners and follow specific protocols regarding personal property storage, notification, and other requirements.

  • Mar
    4
    Event
    OHS & DBHIDs Present: Social Determinants of Health Resources Informational Session
    10:00 am to 12:00 pm
    Innovation Lab, 16th floor, Philadelphia Municipal Services Building, 1401 John F Kennedy Blvd, Philadelphia, PA 19102, USA
    Event

    OHS & DBHIDs Present: Social Determinants of Health Resources Informational Session

    March 4, 2025
    10:00 am to 12:00 pm, 2 hours
    Innovation Lab, 16th floor, Philadelphia Municipal Services Building, 1401 John F Kennedy Blvd, Philadelphia, PA 19102, USA
    map

    During this informative session, the Office of Homeless Services (OHS) and the Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) will provide an overview of resources to connect meal guests to the wide array of social services that are available throughout Philadelphia! 

    This event is primarily targeted toward meal providers, but non-food providers are welcome to join and network!

    Let us know you plan to attend. Learn more and reserve your free ticket(s) now!

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Press Releases

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Programs

PEACE Program

Securing housing for older adults with histories of homelessness and complex physical or behavioral health needs.
Philadelphia rowhomes.

OHS Landlord Engagement Program

Connecting landlords with families and individuals experiencing homelessness.

Landlord Gateway

Centralizing information for landlords to navigate the City’s property management resources.

Resources

OHS mailing list
Get information about success stories, events, and ways to get involved.
Volunteer at a meal site
Serving individuals and community members who are experiencing hunger and homelessness.
2022 annual report
A report on the Office of Homeless Services' efforts to make homelessness rare, brief, and non-recurring in Philadelphia.
OHS flyers
These flyers provided by OHS contain information about various programs and how to get connected to services.

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