City of Philadelphia

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Office of Risk Management

Providing a safe environment for employees to work and the public to enjoy.

About

The Office of Risk Management analyzes the City’s insurance and other risk exposure issues, including managing claims, workers’ compensation, and service-connected disabilities. They also provide safety and loss prevention programs.
 
The mission of the Office of Risk Management is to:
  • Reduce the financial impact of claims, lawsuits, and employee injuries to the City.
  • Reduce the corresponding frequency and severity of these events through the application of professional risk management techniques.
  • Provide a safe environment for employees to work and the public to enjoy.
The office plays a vital role in freeing up dollars that would otherwise be spent on claims and claims-related issues.

Connect

Address
1515 Arch St.
14th Floor
Philadelphia, PA 19102
Email risk.management@phila.gov

Units

Claims

The Claims Unit handles all claims for personal injury and property damage asserted against the City. Claim adjusters investigate the claims, determine if the City is liable under the law, and negotiate and settle claims. The Claims Unit also works with the Safety and Loss Prevention Unit to mitigate the City's risks and increase public safety.

To file a claim against the City for bodily injury, auto, and property damage, you must complete the General Claim Form. To file a claim against the Philadelphia Water Department (PWD) for only property damage, you must complete the PWD Claim Form.

For questions about the Claims Unit, contact (215) 683-1713, Monday to Friday from 8:30 a.m. to 5 p.m. Contact (215) 683-1700 after regular business hours.

Employee Disability

The Employee Disability Unit oversees the City's work-related injury program. This includes the provision of high-quality medical care to injured employees, claims management, and Workers' Compensation defense litigation.

For questions about the Employee Disability Unit, contact (215) 683-1715, (215) 683-1723, or (215) 683-1716.

Insurance and Contracts

The Insurance and Contracts Unit performs insurance and contract services for the City of Philadelphia, its authorities, and agencies. This unit assures that independent contractors and vendors have insurance that complies with the City's requirements. To apply for special event liability insurance, you must complete and return an insurance application.

For questions about the Insurance and Contracts Unit, contact (215) 683-1719.

Safety and Loss Prevention

The Safety and Loss Prevention Unit oversees safety and health programs that reduce hazards to the City's workforce. This unit also evaluates working environments in conjunction with City departments. This includes departmental operations, procedures, and facilities. In addition, this unit assesses and reduces risks associated with the City's operations, products, services, activities, and events.

For questions about the Safety and Loss Prevention Unit, contact (215) 683-1741.

Resources

Directives and guidances
Read departmental safety directives and guidances.
Special event liability insurance application
Organizations can use this form to apply for special event liability insurance.
Resources for employees
Forms, policies, and other documents for City employees.
General claim forms
File a general claim form against the City or Philadelphia Water Department.

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